Baby Clinic

Our Practice Nurses, Trudie and Alex, run a baby immunisation clinic through the week; these are pre-booked appointments and we will send out details of appointments when your child is due to receive an immunisation. We will be unable to immunise your baby if you do not attend for the 6-Week Check, which you will also receive an appointment for.

If you have any concerns about your child's health, please contact the surgery and our On-Call Doctor and Nurse Practitioner will be available to help you.

Please visit Start 4 Life for help and advice during pregnancy, birth and parenthood.

Asthma Clinic

The practice nurse can see you regularly to advise on inhaler technique, self monitoring of asthma, medication changes when necessary and general lifestyle improvements.

Breast Screening

As part of the NHS breast screening programme, all women aged between 50 and 70 will be called for mammography (x-ray of breasts) every 3 years. The Breast Screening Programme is looked after by the RVI and you will receive an invitation letter when your screening is due.

Cervical Screening

Everyone with a cervix aged 25-64 is invited for cervical screening. By having regular screenings, any changes that may occur in the cervix may be picked up early before they become cancerous.  Our practice nurses carry out cervical screenings. You should wait until you receive your invitation letter from the NHS before you book your screening as, should it be done too early, the sample will be rejected and we will have to get you back in to repeat the screening.

You can find out more here.

Counselling Service

The practice has a counselling service for both adults and children which our GPs will refer you to.

Dietary Advice

All doctors and practice nurses are able to offer dietary and lifestyle advice in a routine appointment, written information is also available.

Family Planning

You can see the practice nurse for emergency contraception or for monitoring and repeat prescriptions of pills and injections.  All doctors are able to provide a confidential family planning service including emergency contraception, the contraceptive pill and injections.  Coil fittings and the contraceptive implant can also be arranged.

Health Checks

If you have one of the following conditions, you will normally be invited for an annual review:

  • Diabetes
  • High blood pressure
  • Kidney disease
  • Heart disease
  • Asthma
  • Chronic Obstructive Pulmonary Disease
  • Rheumatoid arthritis
  • Learning disabilities
  • Dementia
  • Severe mental health problems

We invite all eligible patients for an annual health check.

Influenza Injections

Each Autumn/Winter we run flu clinics.  Anyone over 65, or suffering from a Chronic Disease at any age is at an increased risk from flu and should be vaccinated.  Look out for the adverts when flu vaccines arrive.

Sexual Health Clinic

We do not offer a sexual health clinic in terms of sexually transmitted disease screening. You can contact the New Croft Sexual Health Centre who offer a Sexual Health Clinic for all ages by visiting their website,, or calling them on 0191 229 2999 to seek help on:

  • Asymptomatic screening for STIs by providing a DIY kit
  • Symptoms of an STI (sexually transmitted infection) such as discharge from the penis, ulcers and sores.
  • HIV prevention (post-exposure prophylaxis after sexual exposure to HIV known as PEPSE), HIV testing and HIV treatment
  • HIV PrEP (pre-exposure prophylaxis)
  • If you have been in contact of an infection such as chlamydia and gonorrhoea
  • Emergency contraception including emergency pills (previously known as morning after pill) and copper IUD (coil)
  • Contraception including long acting reversible contraception such as copper and hormonal IUCs (coil), contraceptive implants
  • Progestogen only pills (eg. Desogestrel) and where possible combined pills/patches/rings (eg. Rigevidon)
  • Depo-Provera or Sayana Press injections
  • Cervical screening tests

Young People’s Sexual Health Clinics at New Croft

There are two Young People’s Walk-in Clinics available at New Croft. Their free, friendly and confidential sexual health information and support walk-in service is delivered in partnership with Streetwise Young People’s Project

  • Every Wednesday afternoons between 3.30and 5:30pm – this clinic is for young people aged 17 years and under
  • Every Saturday morning between 10am – 12pm – this clinic is available for young people aged 24 years and under

Find out more in their Young Person’s Clinic Section.

We can provide emergency contraception, as can a pharmacy.

Travel Vaccinations

We can advise you and arrange your travel vaccinations and medications. You should ask us for a travel questionnaire, complete it and return it to the surgery. The Practice Nurse will review your questionnaire, assess what vaccinations you need, and we will contact you to make an appointment.  Some travel vaccinations and medications cannot be provided by the surgery, in which case you will be directed to a local pharmacy with a travel clinic.  Please note this is not a priority service, priority is given to acute and chronic health needs. It is important to make this initial contact as early as possible - at least 6 weeks before you travel.

If you are travelling within the next 4 weeks you will need to contact a travel clinic to arrange your vaccines. Local contact numbers are Masta 0330 100 4272 or Superdrug telephone 0191 2603190.

If your departure date is more than 4 weeks away then please contact the surgery to book a 10 minute appointment with Alex or Trudie, our Practice Nurses.

Please note only the following vaccines are available on NHS Prescriptions:-

  • Hepatitis A
  • Typhoid
  • Diphtheria
  • Tetanus
  • Polio

Immunisation against infectious Hepatitis (Hepatitis A) is available free of charge on the NHS in connection with travel abroad. However Hepatitis B is not routinely available free of charge and therefore you may be charged for this vaccination when requested in connection with travel abroad

If you are unable to wait for our next available travel advice appointment, as advised by the reception staff, then you can attend any Private Travel Clinic (you can obtain these numbers in the Yellow Pages see link below i.e. type in “travel clinic” then “your area”, to display a list of clinics) charges will apply at these clinics.

Mosquito Advice

There is further information about countries and vaccinations required on the links below.

Europe Europe & RussiaNorth America North America
Central America Central AmericaSouth America South America
Caribbean CaribbeanAfrica Africa
Middle East Middle EastCentral Asia Central Asia
East Asia East AsiaAustralasia  Australasia and Pacific

Travelling in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European website.

Useful links

Travel Health ProLonely PlanetDiabetes and TravelMASTACentre for Disease Control and Prevention
Foreign and Commonwealth OfficeInternational Society of Travel MedicineFit for Travel - an NHS site written at the Scottish Centre for Infection and Environmental HealthTravel Health

Weight Management

This is offered by our practice nurses and can advise you on healthy diets and ways to manage your weight.

Do you need to loose weight? There are a number of online resources and local clinics that you can access without having to see your Doctor for a referral.

Weighing too much or too little can have a number of consequences on your overall health.

Why a healthy weight range is important

By being above or below your healthy weight range you’re increasing your chances of suffering from a number of serious health problems.

Health problems associated with being overweight include:

  • type 2 diabetes
  • stroke
  • heart disease
  • some cancers
  • issues with fertility in women
  • high blood pressure
  • osteoarthritis
  • fatty liver disease
  • kidney disease

Health problems associated with being underweight include:

  • weakened immune system
  • osteoporosis
  • anaemia
  • issues with fertility in women
  • palpitations

How to lose weight safely

Losing weight safely and at a realistic pace is the best way to reach your healthy weight and to maintain that weight in the long term.

To make sure you lose weight safely, always speak to your GP before starting a new diet or fitness regime.

Dieting safely

You can achieve safe and realistic weight loss by cutting your calorie intake by between 300 to 500 calories per day. On average, this should see you lose 1 to 2 pounds per week. While this might not seem like much, it would equal between 26 and 52 pounds in only 6 months.

Setting small and realistic goals will help you lose weight safely and will make you more likely to maintain any weight loss in the long term.

Eating a variety of fruits, vegetables, starchy carbohydrates and whole grains will keep you fuller for longer and less likely to snack. Picking these foods is a much better way to approach healthy eating and weight loss.

Know who to turn to for your healthcare needs

We want to help you get the right medical assistance when you're ill, injured or have a long term condition. Going directly to the correct service with the appropriate skills is important. This can help you to a speedier recovery and makes sure all NHS services are run efficiently.

Accident and EmergencyDentist
Eye CasualtyOptician
PharmacistNHS Out of Hours Service
Minor Inuries

Your Local Pharmacy

Your local pharmacy is the place to go to get any prescription medicines and clinical advice for minor health concerns.
Pharmacy teams play a key role in providing quality healthcare.
Pharmacists can also help you decide whether you need to see a medical health professional.

What to expect from your pharmacy team

Pharmacists are experts in medicines, and use their clinical expertise, together with their practical knowledge, to advise you on minor health concerns, such as coughs, colds, aches and pains, as well as healthy eating and stopping smoking.

They can help you consider the alternatives next time you’re thinking of making a doctor’s appointment.

You can always call NHS 111, which will help you find the right NHS service.

All pharmacies provide the following services:

  • dispensing
  • repeat dispensing
  • disposal of unwanted or out-of-date medicines
  • advice on treatment of minor health concerns and healthy living

Other services that may be available from your local pharmacy:

Did you know that you could visit the local Pharmacist for a Minor Ailment rather than seeing a GP? 

No referral needed, simply walk in and speak to the Pharmacist.

Please be mindful that the Pharmacist may not be able to see you depending on how long you have had the condition.

Below is the table including what ailments the Pharmacist can review and treat:


What conditions are suitable for the local Pharmacist?

Bite / Stings

Bee sting

Wasp sting

Stings with minor redness

Stings with minor swelling


Cold sores


Flu-like symptoms

Sore throat




Blocked or runny nose

Constant need to clear their throat

Excess mucus




Ear wax

Blocked ear

Hearing problems



Dry / sore tired eyes

Eye, red or irritable

Sticky eye

Eyelid problems

Watery / runny eyes

Gastric / Bowel



Infant colic





Rectal pain

Vomiting or nausea


Hay fever

Sleep difficulties


Gynae / Thrush


Vaginal discharge

Vaginal itch or soreness


Acute pain

Ankle or foot pain


Hip pain or swelling

Knee or leg pain

Lower back pain

Lower limb pain


Shoulder pain

Sprains and strains

Thigh or buttock pain

Wrist, hand or finger pain


Acne, spots, and pimples

Athlete's foot

Blisters on foot

Dermatitis / dry skin

Hair loss

Hay fever

Nappy rash

Oral thrush

Rash – allergy

Ringworm / threadworm


Skin derssings

Skin rash

Warts / verrucae

Wound problems

Mouth / Throat

Cold sore blisters

Flu-like symptoms


Mouth ulcers

Sore mouth

Sore throat

Oral thrush




Ankle or foot swelling

Lower limb swelling

Thigh or buttock swelling

Toe pain or swelling

Wrist, hand or finger swelling

When to visit an urgent care centre 

Urgent treatment centres are a facility you can go to if you need urgent medical attention but it’s not a life-threatening situation. Urgent treatment centres are GP-led and open for at least 12 hours a day every day of the week (including bank holidays). You may be referred to an urgent treatment centre by NHS 111 or by your GP. You can also just turn up and walk in.

Conditions that can be treated at an urgent treatment centre include:

  • sprains and strains
  • suspected broken limbs
  • minor head injuries
  • cuts and grazes
  • bites and stings
  • minor scalds and burns
  • ear and throat infections
  • skin infections and rashes
  • eye problems
  • coughs and colds
  • feverish illness in adults
  • feverish illness in children
  • abdominal pain
  • vomiting and diarrhoea
  • emergency contraception

Eye Conditions 

Please visit your local Eye Casualty or Urgent Care Centre if you have any of the following: 

  • Severe eye pain
  • Chemical injuries or household chemical (bleach, acid etc) splashes - wash out continually
  • Sharp trauma, facial / eye lacerations or glass injuries

Non-NHS Services

Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:

  • Life Insurance examinations
  • Pre-employment medicals
  • HGV licence medical
  • PSV licence medical
  • Taxi licence medical
  • Insurance verification
  • Holiday cancellation forms
  • Identity confirmation documents i.e. passport applications
  • Other medicals for non-NHS bodies

The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.

Why does my doctor charge fees?

When your doctor is asked to give medical information about you in the form of a report, letter or certificate, the request kick starts a series of processes.

This takes time and is not always straightforward or simple to complete. Some of the information is not available easily and will mean the doctor has to sort and select the right information for the request.

The doctor also must establish who is funding this work and if it is not part of their NHS work, agree a fee for this.

Surely the work is paid for by the NHS?

Many patients see their doctor as the embodiment of the NHS and all that it provides – free care at the point of delivery. However not all work doctors are asked to do is paid for by the NHS and many GPs are self-employed.

This means they must cover their time and costs - staff, buildings, heating, lighting, etc - in the same way as any small business. The NHS only pays for NHS work, any work outside of the NHS must be funded by other means and this is why fees are charged.

Why does it take so long?

Your doctor receives large amounts of requests which is often to do with whether your general health allows you to do something e.g. to work, receive benefits, drive, play sport, attend school, own a house, a firearm or it is for insurance, court or other medico-legal reasons.

All requests will vary in complexity, volume and consistency ranging from signing a certificate which can take minutes, to an in-depth report with an examination that can take hours.

What your doctor is signing

When your doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.

In order to complete even the simplest of forms, they may have to check your entire medical record (some of which may not be accessible on a computer or on site).

Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors' regulatory body) or even the Police.

Why does my doctor seem reluctant or say no to this request?

Your doctor is inundated with work. They have to balance their time with treating the sick, keeping their practice afloat and making sure they are doing all of this safely and within their professional duties as a doctor.

With certain exceptions written within their contract, doctors do not have to carry out non-NHS work. However, many choose to for the benefit of you and other families they treat.

Where a doctor chooses to undertake the work, we will advise you of the fee in advance of undertaking work.

Should their volume of work prove to be greater or more complex than expected, the doctor will contact you to discuss how to proceed. 

What can I do to help?

  • Not all documents need a signature by a doctor and can be done by other professionals. Please check the form and accompanying guidance as you may get a quicker response that way.

  • If you have several forms requiring completion, present them all at once and ask your doctor if he or she is prepared to complete them at the same time to speed up the process.

  • Do not expect your GP to process forms overnight. Urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.

  • Don’t book an appointment with your doctor to complete forms without checking with your doctor’s administrative staff as to whether you need to or not.

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