Welcome to Fenham Hall Medical Group
THINK PHARMACY FIRST
Did you know if you are suffering from any of the following you can seek advice from your local pharmacist without an appointment and medication will be provided free of charge if you do not normally pay for your prescriptions
A big thank you to all our patients who attend their appointments on time or call the surgery to cancel.
Following recent initiatives we have achieved a 6% reduction in the Did Not Attend (DNA) rate for the period 1st December 2017 to 31st January 2018.
However the number of wasted appointments is still at an unacceptable level.
463 patients did not attend their booked appointments over this 2 month period.
This is the equivalent of 77 hours of wasted GP or nurse time.
Just imagine how we could reduce the waiting time for a routine appointment if these patients had the courtesy to call and cancel or respond to their text reminder.
The level of DNA appointments is an issue we will continue to address during 2018.
Please help us to help you.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
(Site updated 14/02/2018)