Welcome to Fenham Hall Medical Group
During July and August our hard working team will be taking well earned holidays, so your wait for a routine appointment may be slightly longer than normal. We thank you in advance for your patience, and remember if you are acutely unwell you will always be able to access our same day service or use the local Walk In centres.
HEALTHWATCH STAR AWARD>
THINK PHARMACY FIRST
Did you know if you are suffering from any of the following you can seek advice from your local pharmacist without an appointment and medication will be provided free of charge if you do not normally pay for your prescriptions
We are sure that all of our patients are aware of the ongoing pressures on the NHS and we have recently received comments from patients that they are unhappy that sometimes the wait for our next routine GP appointments can be 10 days.
We have identified that during 2016,2929 appointments were wasted when patients failed to attend and did not have the courtesy to cancel so that the appointment could be used by another patient. This equates to 488 hours of lost clinical time.
This is an issue that we intend to challenge during 2017.
Please help us to maintain a good service by cancelling any appointments that you cannot attend.
Our text service sends a reminder 24 hours before the appointment and has the facility for the appointment to be cancelled by text. Please check with the receptionist to make sure you are registered for this service.
Thank you for your support.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
(Site updated 21/08/2017)