Welcome to Fenham Hall Medical Group
HEALTHWATCH STAR AWARD>
The surgery will be closed between 1.30pm and 4.30pm on the following dates for staff training:
Thursday 14th July, Tuesday 16th August.
On Wednesday the surgery will be closed from 12.30pm for clinical training.
During these times, please contact 111 or dial 999 for a medical emergency.
NEW ARRANGEMENTS FOR SAME DAY APPOINTMENTS
We have been reviewing our same day appointment system with the benefit of feedback from patients and staff and with effect from Monday 27th June the call back facility for urgent concerns will be available from 8.30am to 3pm.
In addition we have added from minor ailment appointments with our Nurse Practitioner and you may be offered one of these slots if appropriate.
With effect from Monday 30th November all patients who feel they need to be seen on the same day will be asked to leave their contact details and a brief description of their medical condition with one of our receptionists. This information will be given to our on call doctor who will then telephone all of the patients back to assess them. The on call doctor may be able to deal with the concern on the telephone, issue a prescription or advise a more suitable place of care. If the doctor feels the patient does need to be seen they will arrange an urgent or routine appointment as appropriate.
There will be urgent appointments available each morning and afternoon, usually with the on call doctor. All of our GPs will work as the on call doctor every week.
Routine appointments with all of our GPs are of course still available to book in advance for each week day as well as on Tuesday evenings and Saturday mornings.
We can assure you that confidentiality is extremely important to all of trained receptionists but if a patient prefers to keep the reason for their request private they can still request a call back from the on call doctor but it may be harder to prioritise their case.
We hope this new system can be implemented with minimal inconvenience to patients and would value your feedback and comments.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.